FAQ's

FAQ's

Q: What is Wet Cleaning?

A: Recent advances in technology and garment care have resulted in a machine-based process called "wet cleaning" which uses water as a solvent. Trained professionals using specialized machines and formulated detergents and additives are the only ones who can perform wet cleaning successfully. These programmable machines allow cleaners to customize settings for cleaning different garments and then each item is machine or hand-pressed.

Q: Does dry cleaning shorten the life of a garment?

A: The opposite is true. Dry cleaning will actually prolong the life of the garment. This cleaning method is good for your clothes, especially fine fabrics because it removes stains, body salts, oils and even dust. Stains usually set with age, causing embedded dirt in the garment that deteriorate fabrics faster. Insects, like moths, are also attracted to soiled clothes causing further damage.

Q: Should I have all matching pieces dry-cleaned together?

A: Yes, the color and sheen will always match when all pieces are cleaned together. It's hard to determine what types of dye and what kind of sizing the manufacturer uses, so it's better to play it safe. It is also recommended to bring in matching sets of bedding and drapery treatments.

Q: What is Dry Cleaning?

A: Despite its name, dry cleaning isn't entirely a dry process. Liquid chemicals called solvents, remove a variety of stains from fabrics. These solvents are what clean the clothes without the use of water, which is how the term dry cleaning came about.

Q: What causes buttons to break in the laundry?

A: There are two main reasons for breakage. One is the way buttons are constructed; many do not handle the heat involved in professional laundering. They are often manufactured with little concern for the garment's care and cleaning needs. Another cause for breakage is that buttons age over time. They will often become brittle and break merely from wear and tear. Pope's Cleaners will replace shirt buttons for free, without being asked.

Q: How long can I expect a shirt to last?

A: On average, a shirt has a life expectancy of about two years. In other words, the normal shirt should live through 35 to 50 washings which varies depending on the amount of blemishes from everyday wear, the fiber content, the type of fabric and the laundering process.

Q: Do you charge extra for same day service?

A: No, we do not charge extra but some items require more time and energy to clean, so we try to avoid "specials" if at all possible.

Q: Why did I get a note for consent returned with my garment?

A: Some stains cannot be removed without the potential for pulling color or changing the look or texture of the garment. Therefore, we need permission in moving forward to do the best that we can to eliminate the stain.


Garment Care Chart

dry cleaning Raleigh, NC
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